arm: bitemporal

family: HIST

raw:
```json
{
  "answer": "customer records are kept for seven years after the contract ends",
  "owner_team": "Legal",
  "source_id": "D-801",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "D-801 valid on 2026-03-01; superseded by D-802 on 2026-06-01"
}
```

answer: customer records are kept for seven years after the contract ends

owner_team: Legal


arm: dimension

raw:
```json
{
  "answer": "one-off services",
  "owner_team": "finance",
  "source_id": "D-101",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-101 valid 2025-01-01 to 2026-03-31, superseded by D-102 from 2026-04-01"
}
```

answer: one-off services

owner_team: finance


arm: wiki

raw:
```json
{
  "answer": "an outage affecting more than one customer with no workaround",
  "owner_team": "Support",
  "source_id": "SUP-POL-01",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "Version 1 in force 2025-03-01 to 2026-01-14, superseded 2026-01-15"
}
```

answer: an outage affecting more than one customer with no workaround

owner_team: Support


raw:
```json
{
  "answer": "an outage affecting any customer with no workaround, or any confirmed data loss",
  "owner_team": "support",
  "source_id": "D-402",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "Authoritative definition from support, valid from 2026-01-15 onward."
}
```

answer: an outage affecting any customer with no workaround, or any confirmed data loss

owner_team: support


raw:
```json
{
  "answer": "one-off services",
  "owner_team": "Finance",
  "source_id": "D-101",
  "policy_id": "CP-ORG",
  "unanswerable": false,
  "stale": true,
  "note": "D-101 prevails per Finance ownership; later superseded by D-102"
}
```

answer: one-off services

owner_team: Finance

policy_id: CP-ORG


raw:
```json
{
  "answer": "an outage affecting any customer with no workaround, or any confirmed data loss",
  "owner_team": "Support",
  "source_id": "D-402",
  "policy_id": "CP-ORG",
  "unanswerable": false,
  "stale": false,
  "note": "Support's definition (D-402, valid 2026-01-15) prevailed over Engineering's concurrent definition per concept ownership rule."
}
```

answer: an outage affecting any customer with no workaround, or any confirmed data loss


raw:
```json
{
  "answer": "one-off services",
  "owner_team": "finance",
  "source_id": "D-101",
  "policy_id": "CP-ORG",
  "unanswerable": false,
  "stale": false,
  "note": "D-101 authoritative definition in force 2025-01-01 to 2026-03-31. Conflicting D-103 was non-authoritative."
}
```

answer: one-off services


raw:
```json
{
  "answer": "customer records are kept for seven years after the contract ends",
  "owner_team": "legal",
  "source_id": "D-801",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-801 was superseded by D-802 on 2026-06-01"
}
```

answer: customer records are kept for seven years after the contract ends

owner_team: legal


raw:
```json
{
  "answer": "No",
  "owner_team": "finance",
  "source_id": "D-101",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-101 definition excluded one-off services only, not notice period customers."
}
```

answer: No


raw:
```json
{
  "answer": "an outage affecting any customer with no workaround, or any confirmed data loss",
  "owner_team": "support",
  "source_id": null,
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "Support definition from 2026-01-15; engineering had different active definition"
}
```

answer: an outage affecting any customer with no workaround, or any confirmed data loss


raw:
```json
{
  "answer": "an outage affecting more than one customer with no workaround",
  "owner_team": "support",
  "source_id": "D-401",
  "policy_id": "CP-ORG",
  "unanswerable": false,
  "stale": true,
  "note": "D-401 was authoritative on 2025-12-01; superseded by D-402 from 2026-01-15"
}
```

answer: an outage affecting more than one customer with no workaround


raw:
```json
{
  "answer": "an outage breaching the uptime term of a signed contract",
  "owner_team": "engineering",
  "source_id": null,
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "Engineering definition active since 2025-11-01; Support had concurrent definition from 2025-03-01"
}
```

answer: an outage breaching the uptime term of a signed contract

owner_team: engineering


raw:
```json
{
  "answer": "one-off services",
  "owner_team": "Finance",
  "source_id": "D-101",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-101 valid on 2026-02-01, excluded one-off services. Superseded by D-102."
}
```

answer: one-off services


raw:
```json
{
  "answer": "No, the definition did not exclude customers in their notice period",
  "owner_team": "Finance",
  "source_id": "D-101",
  "policy_id": "CP-ORG",
  "unanswerable": false,
  "stale": false,
  "note": "D-101 valid on 2025-12-31; D-103 conflicted; Finance prevailed. Notice period exclusion added in D-102 from 2026-04-01."
}
```

answer: No, the definition did not exclude customers in their notice period


raw:
```json
{"answer": "an outage affecting any customer with no workaround, or any confirmed data loss", "owner_team": "support", "source_id": null, "policy_id": null, "unanswerable": false, "stale": false, "note": "Definition from 2026-01-15 was current on query date 2026-01-20"}
```

answer: an outage affecting any customer with no workaround, or any confirmed data loss


raw:
```json
{"answer": "customer records are kept for seven years after the contract ends", "owner_team": "Legal", "source_id": "D-801", "policy_id": null, "unanswerable": false, "stale": true, "note": "Valid until 2026-05-31; later superseded by D-802 and D-803"}
```

answer: customer records are kept for seven years after the contract ends


raw:
```json
{
  "answer": "an outage affecting any customer with no workaround, or any confirmed data loss",
  "owner_team": "Support",
  "source_id": "D-402",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "Engineering also defined S1 via D-403 on that date"
}
```

answer: an outage affecting any customer with no workaround, or any confirmed data loss


raw:
```json
{
  "answer": "No",
  "owner_team": "finance",
  "source_id": "2025-01-01",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "Definition was updated 2026-04-01 to exclude notice period customers."
}
```

answer: No


raw:
```json
{
  "answer": "an outage affecting more than one customer with no workaround",
  "owner_team": "Support",
  "source_id": "D-401",
  "policy_id": "CP-ORG",
  "unanswerable": false,
  "stale": true,
  "note": "Superseded by D-402 effective 2026-01-15"
}
```

answer: an outage affecting more than one customer with no workaround


raw:
```json
{
  "answer": "customer records are kept for seven years after the contract ends",
  "owner_team": "legal",
  "source_id": "D-801",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-801 was valid through 2026-05-31; superseded by D-802 and D-803"
}
```

answer: customer records are kept for seven years after the contract ends


raw:
```json
{
  "answer": "an outage affecting any customer with no workaround, or any confirmed data loss",
  "owner_team": "Support",
  "source_id": "D-402",
  "policy_id": "CP-ORG",
  "unanswerable": false,
  "stale": false,
  "note": "D-402 (Support) superseded D-401; D-403 (Engineering) also valid but Support owns the concept."
}
```

answer: an outage affecting any customer with no workaround, or any confirmed data loss


raw:
```json
{
  "answer": "No",
  "owner_team": "Finance",
  "source_id": "D-101",
  "policy_id": "CP-ORG",
  "unanswerable": false,
  "stale": true,
  "note": "D-101 was active on 2025-12-31; notice period exclusion added by D-102 on 2026-04-01"
}
```

answer: No


raw:
```json
{"answer": "No. The definition on 2025-12-31 excluded only one-off services, not customers in notice period.", "owner_team": "finance", "source_id": null, "policy_id": null, "unanswerable": false, "stale": true, "note": "Superseded by 2026-04-01 finance definition which added notice period exclusion."}
```

answer: No. The definition on 2025-12-31 excluded only one-off services, not customers in notice period.


raw:
```json
{
  "answer": "customer records are kept for seven years after the contract ends",
  "owner_team": "legal",
  "source_id": "2024-01-01",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "Superseded 2026-06-01; legal changed to 5 years, support to 7 years"
}
```

answer: customer records are kept for seven years after the contract ends


raw:
```json
{
  "answer": "No",
  "owner_team": "Finance",
  "source_id": "D-101",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-101 valid on 2025-12-31, excluded only one-off services. D-102 superseded it."
}
```

answer: No


raw:
```json
{
  "answer": "Two active definitions: Support (D-401): 'outage affecting more than one customer with no workaround'. Engineering (D-403): 'outage breaching the uptime term of a signed contract'.",
  "owner_team": null,
  "source_id": "D-401; D-403",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "Conflicting definitions from two teams were both valid on this date"
}
```

answer: Two active definitions: Support (D-401): 'outage affecting more than one customer with no workaround'. Engineering (D-403): 'outage breaching the uptime term of a signed contract'.


raw:
```json
{
  "answer": "one-off services",
  "owner_team": "Finance",
  "source_id": "D-101",
  "policy_id": "D-101",
  "unanswerable": false,
  "stale": false,
  "note": "Sales definition D-103 conflicts; Finance policy D-101 excluded one-off services"
}
```

answer: one-off services


raw:
```json
{
  "answer": "an outage affecting any customer with no workaround, or any confirmed data loss",
  "owner_team": "Support",
  "source_id": "SUP-POL-03",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "Version 2 effective 2026-01-15; Version 1 expired 2026-01-14."
}
```

answer: an outage affecting any customer with no workaround, or any confirmed data loss


raw:
```json
{"answer": "No", "owner_team": "finance", "source_id": "D-101", "policy_id": null, "unanswerable": false, "stale": true, "note": "D-101 active on 2025-12-31 excluded only one-off services. D-102 introduced notice period exclusion from 2026-04-01."}
```

answer: No


raw:
```json
{
  "answer": "one-off services",
  "owner_team": "finance",
  "source_id": null,
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "Superseded by 2026-04-01 definition which added exclusion of customers in notice"
}
```

answer: one-off services


raw:
```json
{"answer": "one-off services", "owner_team": "Finance", "source_id": "FIN-POL-04", "policy_id": null, "unanswerable": false, "stale": true, "note": "Version 1 was current on 2026-02-01, superseded by Version 2 on 2026-04-01."}
```

answer: one-off services


raw:
```json
{
  "answer": "an outage affecting more than one customer with no workaround",
  "owner_team": "Support",
  "source_id": "SUP-POL-01",
  "policy_id": "CP-ORG",
  "unanswerable": false,
  "stale": true,
  "note": "Support Version 1 prevailed over Engineering's concurrent definition. Superseded 2026-01-15."
}
```

answer: an outage affecting more than one customer with no workaround


raw:
```json
{
  "answer": "7 years after the contract ends",
  "owner_team": "legal",
  "source_id": null,
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "Policy changed to 5 years (legal) effective 2026-06-01"
}
```

answer: 7 years after the contract ends


raw:
```json
{"answer": "an outage affecting more than one customer with no workaround", "owner_team": "support", "source_id": "D-401", "policy_id": null, "unanswerable": false, "stale": false, "note": "Engineering provided alternative definition from 2025-11-01"}
```

answer: an outage affecting more than one customer with no workaround


raw:
```json
{
  "answer": "customer records are kept for seven years after the contract ends",
  "owner_team": "Legal",
  "source_id": "D-801",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "D-801 valid on 2026-03-01; superseded 2026-06-01"
}
```

answer: customer records are kept for seven years after the contract ends


raw:
```json
{
  "answer": "No. On 2025-12-31, the authoritative ARR definition (D-101, valid 2025-01-01 to 2026-03-31) excluded only one-off services, not customers in notice period. The notice period exclusion was added in D-102 effective 2026-04-01.",
  "owner_team": "finance",
  "source_id": "D-101",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-101 superseded by D-102 from 2026-04-01"
}
```

answer: No. On 2025-12-31, the authoritative ARR definition (D-101, valid 2025-01-01 to 2026-03-31) excluded only one-off services, not customers in notice period. The notice period exclusion was added in D-102 effective 2026-04-01.


raw:
```json
{
  "answer": "an outage affecting any customer with no workaround, or any confirmed data loss",
  "owner_team": "support",
  "source_id": "D-402",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "Authoritative definition from Support, effective 2026-01-15"
}
```

answer: an outage affecting any customer with no workaround, or any confirmed data loss


raw:
```json
{
  "answer": "customer records are kept for seven years after the contract ends",
  "owner_team": "legal",
  "source_id": "D-801",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-801 was superseded by D-802 on 2026-06-01"
}
```

answer: customer records are kept for seven years after the contract ends


raw:
```json
{
  "answer": "one-off services",
  "owner_team": "finance",
  "source_id": "2025-01-01",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "Finance definition excluded one-off services; sales definition included them."
}
```

answer: one-off services


raw:
```json
{"answer": "customer records are kept for seven years after the contract ends", "owner_team": "Legal", "source_id": "LEG-POL-01", "policy_id": null, "unanswerable": false, "stale": true, "note": "Version 1, superseded 2026-06-01 by LEG-POL-04"}
```

answer: customer records are kept for seven years after the contract ends


raw:
```json
{
  "answer": "No",
  "owner_team": "Finance",
  "source_id": "D-101",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-101 valid through 2026-03-31; D-102 superseded it"
}
```

answer: No


raw:
```json
{
  "answer": "an outage affecting any customer with no workaround, or any confirmed data loss",
  "owner_team": "support",
  "source_id": "D-402",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "Concurrent conflicting definition from engineering (D-403). Version 2 supersedes version 1."
}
```

answer: an outage affecting any customer with no workaround, or any confirmed data loss


raw:
```json
{
  "answer": "one-off services",
  "owner_team": "finance",
  "source_id": "D-101",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-101 superseded by D-102 on 2026-04-01; D-103 from sales contradicts"
}
```

answer: one-off services


raw:
```json
{
  "answer": "customer records are kept for seven years after the contract ends",
  "owner_team": "legal",
  "source_id": "D-801",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "Record D-801 was superseded on 2026-06-01 by D-802 and D-803"
}
```

answer: customer records are kept for seven years after the contract ends


raw:
```json
{
  "answer": "an outage affecting more than one customer with no workaround",
  "owner_team": "Support",
  "source_id": "D-401",
  "policy_id": "CP-ORG",
  "unanswerable": false,
  "stale": true,
  "note": "Definition superseded by D-402 from 2026-01-15"
}
```

answer: an outage affecting more than one customer with no workaround


raw:
```json
{
  "answer": "an outage affecting more than one customer with no workaround",
  "owner_team": "support",
  "source_id": "D-401",
  "policy_id": "CP-ORG",
  "unanswerable": false,
  "stale": true,
  "note": "Support's authoritative definition. Superseded by D-402 on 2026-01-15."
}
```

answer: an outage affecting more than one customer with no workaround


raw:
```json
{
  "answer": "one-off services",
  "owner_team": "finance",
  "source_id": "D-101",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-101 valid 2025-01-01 to 2026-03-31, superseded by D-102"
}
```

answer: one-off services


raw:
```json
{
  "answer": "No",
  "owner_team": "Finance",
  "source_id": "FIN-POL-04",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "Version 1 excluded one-off services only. Version 2 added notice period exclusion from 2026-04-01."
}
```

answer: No


raw:
```json
{
  "answer": "customer records are kept for seven years after the contract ends",
  "owner_team": "Legal",
  "source_id": "LEG-POL-01",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "Legal v1 active on 2026-03-01, superseded 2026-06-01 by v2"
}
```

answer: customer records are kept for seven years after the contract ends


raw:
```json
{
  "answer": "an outage affecting any customer with no workaround, or any confirmed data loss",
  "owner_team": "Support",
  "source_id": "D-402",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "D-403 from engineering concurrently provided conflicting definition; no precedence rule found."
}
```

answer: an outage affecting any customer with no workaround, or any confirmed data loss


raw:
```json
{"answer": "No, only one-off services were excluded", "owner_team": "Finance", "source_id": "FIN-POL-04", "policy_id": null, "unanswerable": false, "stale": true, "note": "Version 1 superseded by Version 2 on 2026-04-01"}
```

answer: No, only one-off services were excluded


raw:
```json
{
  "answer": "Support defined it as 'an outage affecting more than one customer with no workaround'; Engineering defined it as 'an outage breaching the uptime term of a signed contract'",
  "owner_team": "support, engineering",
  "source_id": "D-401, D-403",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "Two concurrent conflicting definitions from different teams"
}
```

answer: Support defined it as 'an outage affecting more than one customer with no workaround'; Engineering defined it as 'an outage breaching the uptime term of a signed contract'

owner_team: support, engineering


raw:
```json
{
  "answer": "an outage affecting any customer with no workaround, or any confirmed data loss",
  "owner_team": "Support",
  "source_id": "SUP-POL-03",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "Version 2 definition in effect from 2026-01-15"
}
```

answer: an outage affecting any customer with no workaround, or any confirmed data loss


raw:
```json
{
  "answer": "No",
  "owner_team": "finance",
  "source_id": "D-101",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-101 active on 2025-12-31 excluded only one-off services, not notice-period customers."
}
```

answer: No


raw:
```json
{
  "answer": "an outage affecting any customer with no workaround, or any confirmed data loss",
  "owner_team": "support",
  "source_id": "D-402",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "D-403 from engineering also valid but D-402 is more recent"
}
```

answer: an outage affecting any customer with no workaround, or any confirmed data loss


raw:
```json
{
  "answer": "customer records are kept for seven years after the contract ends",
  "owner_team": "legal",
  "source_id": "D-801",
  "policy_id": null,
  "unanswerable": false,
  "stale": true,
  "note": "D-801 was authoritative on 2026-03-01; superseded by D-802 on 2026-06-01."
}
```

answer: customer records are kept for seven years after the contract ends


raw:
```json
{"answer": "one-off services", "owner_team": "Finance", "source_id": "FIN-POL-04", "policy_id": null, "unanswerable": false, "stale": true, "note": "Version 1 superseded 2026-04-01 by Version 2"}
```

answer: one-off services


raw:
```json
{
  "answer": "one-off services",
  "owner_team": "Finance",
  "source_id": "D-101",
  "policy_id": "CP-ORG",
  "unanswerable": false,
  "stale": true,
  "note": "D-101 valid until 2026-03-31; superseded by D-102. Finance owns ARR."
}
```

answer: one-off services


raw:
```json
{
  "answer": "an outage breaching the uptime term of a signed contract",
  "owner_team": "Engineering",
  "source_id": "D-403",
  "policy_id": null,
  "unanswerable": false,
  "stale": false,
  "note": "Valid from 2025-11-01 onwards"
}
```

answer: an outage breaching the uptime term of a signed contract

owner_team: Engineering

note: Valid from 2025-11-01 onwards


raw:
```json
{
  "answer": "an outage breaching the uptime term of a signed contract",
  "owner_team": "engineering",
  "source_id": "2025-11-01",
  "policy_id": "2025-11-01",
  "unanswerable": false,
  "stale": false,
  "note": "Engineering definition from 2025-11-01 was most recent; support's conflicting definition from 2025-03-01"
}
```

answer: an outage breaching the uptime term of a signed contract