arm: wiki

raw:
```json
{
  "new_record": {
    "concept": "active customer",
    "value": "a customer with a live contract and at least one order in the last year",
    "valid_from": "2026-10-01",
    "recorded_by": "Sales"
  },
  "closed_record": {
    "id": "SAL-POL-02",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Sales V2 supersedes V1 effective 2026


raw:
```json
{
  "new_record": {
    "concept": "severity 1 incident",
    "value": "an outage affecting more than three customers with no workaround",
    "valid_from": "2026-10-01",
    "recorded_by": "Support"
  },
  "closed_record": {
    "id": "SUP-POL-03",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Support narrowed severity 1 definition


raw:
```json
{
  "new_record": {
    "concept": "customer data retention period",
    "value": "customer records are kept for three years after the contract ends",
    "valid_from": "2026-10-01",
    "recorded_by": "Legal"
  },
  "closed_record": {
    "id": "LEG-POL-04",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Legal V3 supersedes V2 per C


raw:
```json
{
  "new_record": {
    "concept": "active customer",
    "value": "a customer with a live contract and at least one order in the last year",
    "valid_from": "2026-10-01",
    "recorded_by": "Sales"
  },
  "closed_record": {
    "id": "SAL-POL-02",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Sales revises definition effective 20


raw:
```json
{
  "new_record": {
    "concept": "severity 1 incident",
    "value": "an outage affecting more than three customers with no workaround",
    "valid_from": "2026-10-01",
    "recorded_by": "Support"
  },
  "closed_record": {
    "id": "SUP-POL-03",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Support narrowed definition effective


raw:
```json
{
  "new_record": {
    "concept": "customer data retention period",
    "value": "customer records are kept for three years after the contract ends",
    "valid_from": "2026-10-01",
    "recorded_by": "Legal"
  },
  "closed_record": {
    "id": "LEG-POL-04",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Legal version 3 (LEG-POL-06)


arm: bitemporal

raw:
```json
{
  "new_record": {
    "concept": "arr",
    "value": "10.3m EUR",
    "valid_from": "2026-01-01",
    "recorded_by": "finance"
  },
  "closed_record": {
    "id": "N-102",
    "valid_to": "2026-09-07"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Finance restated H1 2026 ARR from 9.8m EUR to 10.3m EUR retroactively"
}
```


raw:
```json
{
  "new_record": {
    "concept": "order lead time",
    "value": "19 working days",
    "valid_from": "2026-09-01",
    "recorded_by": "Engineering"
  },
  "closed_record": {
    "id": "ENG-REP-JUN",
    "valid_to": "2026-08-31"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Engineering report superseded by later effective date. Sales' calendar-day metric reta


raw:
```json
{
  "new_record": {
    "concept": "data_retention",
    "value": "customer records are kept for three years after the contract ends",
    "valid_from": "2026-10-01",
    "recorded_by": "legal"
  },
  "closed_record": {
    "id": "D-802",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Legal shortened retention from 5 years to 3 years


raw:
```json
{
  "new_record": {
    "concept": "data_retention",
    "value": "customer records are kept for three years after the contract ends",
    "valid_from": "2026-10-01",
    "recorded_by": "legal"
  },
  "closed_record": {
    "id": "D-802",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Legal policy update cuts retention to 3 years eff


raw:
```json
{
  "new_record": {
    "concept": "order lead time",
    "value": "19 working days",
    "valid_from": "2026-09-01",
    "recorded_by": "Engineering"
  },
  "closed_record": {
    "id": "ENG-REP-JUN",
    "valid_to": "2026-08-31"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Engineering report updated per CP-ORG. Sales' view retained."
}
```


raw:
```json
{
  "new_record": {
    "concept": "active_customer",
    "value": "a customer with a live contract and at least one order in the last year",
    "valid_from": "2026-10-01",
    "recorded_by": "sales"
  },
  "closed_record": {
    "id": "D-201",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Sales definition revised effective 2026-10


raw:
```json
{
  "new_record": {
    "concept": "active_customer",
    "value": "a customer with a live contract and at least one order in the last year",
    "valid_from": "2026-10-01",
    "recorded_by": "sales"
  },
  "closed_record": {
    "id": "D-201",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Sales revised definition effective 2026-10


raw:
```json
{
  "new_record": {
    "concept": "incident_severity_1",
    "value": "an outage affecting more than three customers with no workaround",
    "valid_from": "2026-10-01",
    "recorded_by": "support"
  },
  "closed_record": {
    "id": "D-402",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Support narrowed severity 1. Engineering's


raw:
```json
{
  "new_record": {
    "concept": "annual recurring revenue",
    "value": "10.3m EUR",
    "valid_from": "2026-01-01",
    "recorded_by": "Finance"
  },
  "closed_record": {
    "id": "FIN-STMT-Q1",
    "valid_to": "2026-06-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Finance H1 restatement for 2026-01-01 period. Supersedes Q1 9.8m. Sales 12.4m retained.


raw:
```json
{
  "new_record": {
    "concept": "severity 1 incident",
    "value": "an outage affecting more than three customers with no workaround",
    "valid_from": "2026-10-01",
    "recorded_by": "support"
  },
  "closed_record": {
    "id": "D-402",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Narrowed threshold to >3 customers. Support


raw:
```json
{
  "new_record": {
    "concept": "lead_time",
    "value": "19 working days",
    "valid_from": "2026-09-01",
    "recorded_by": "engineering"
  },
  "closed_record": {
    "id": "N-401",
    "valid_to": "2026-08-31"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Engineering lead time revised downward from 23 to 19 working days. Sales entries preserved."
}
```


raw:
```json
{
  "new_record": {
    "concept": "annual recurring revenue",
    "value": "10.3m EUR",
    "valid_from": "2026-01-01",
    "recorded_by": "Finance"
  },
  "closed_record": {
    "id": "FIN-STMT-Q1",
    "valid_to": "2026-09-06"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Restatement for same period. Q1 report superseded by H1 closing."
}
```


raw:
```json
{
  "new_record": {
    "concept": "lead_time",
    "value": "19 working days",
    "valid_from": "2026-09-01",
    "recorded_by": "engineering"
  },
  "closed_record": {
    "id": "N-401",
    "valid_to": "2026-08-31"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Engineering reports updated working-days lead time: 19 days from 2026-09-01, superseding 23-day fi


arm: dimension

raw:
```json
{
  "new_record": {
    "concept": "data_retention",
    "value": "customer records are kept for three years after the contract ends",
    "valid_from": "2026-10-01",
    "recorded_by": "legal"
  },
  "closed_record": {
    "id": "D-802",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Legal updated policy to 3-year retention effectiv


raw:
```json
{
  "new_record": {
    "concept": "data_retention",
    "value": "customer records are kept for three years after the contract ends",
    "valid_from": "2026-10-01",
    "recorded_by": "legal"
  },
  "closed_record": {
    "id": "D-802",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Legal reduces retention from 5 to 3 years effecti


raw:
```json
{
  "new_record": {
    "concept": "incident_severity_1",
    "value": "an outage affecting more than three customers with no workaround",
    "valid_from": "2026-10-01",
    "recorded_by": "support"
  },
  "closed_record": {
    "id": "D-402",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Support version 3, threshold narrowed to >3


raw:
```json
{
  "new_record": {
    "concept": "incident_severity_1",
    "value": "an outage affecting more than three customers with no workaround",
    "valid_from": "2026-10-01",
    "recorded_by": "support"
  },
  "closed_record": {
    "id": "D-402",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Support narrowed threshold from 'any' to 'm


raw:
```json
{
  "new_record": {
    "concept": "lead_time",
    "value": "19 working days",
    "valid_from": "2026-09-01",
    "recorded_by": "engineering"
  },
  "closed_record": {
    "id": "N-401",
    "valid_to": "2026-08-31"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Engineering provides updated lead time. Prior N-401 closed per conflict policy."
}
```


raw:
```json
{
  "new_record": {
    "concept": "lead_time",
    "value": "19 working days",
    "valid_from": "2026-09-01",
    "recorded_by": "engineering"
  },
  "closed_record": {
    "id": "N-401",
    "valid_to": "2026-08-31"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Engineering's authoritative lead time updated from 23 to 19 working days. Sales' non-owning defini


raw:
```json
{
  "new_record": {
    "concept": "arr",
    "value": "10.3m EUR",
    "valid_from": "2026-01-01",
    "recorded_by": "finance"
  },
  "closed_record": {
    "id": "N-102",
    "valid_to": "2026-09-07"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Finance H1 restatement supersedes Q1 estimate; Sales entry retained."
}
```


raw:
```json
{
  "new_record": {
    "concept": "active_customer",
    "value": "a customer with a live contract and at least one order in the last year",
    "valid_from": "2026-10-01",
    "recorded_by": "sales"
  },
  "closed_record": {
    "id": "D-201",
    "valid_to": "2026-09-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Sales' authoritative definition supersedes


raw:
```json
{
  "new_record": {
    "concept": "arr",
    "value": "10.3m EUR",
    "valid_from": "2026-01-01",
    "recorded_by": "finance"
  },
  "closed_record": {
    "id": "N-102",
    "valid_to": "2026-06-30"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Finance H1 restatement supersedes Q1 figure. N-101 from sales retained."
}
```


raw:
```json
{
  "new_record": {
    "concept": "arr",
    "value": "10.3m EUR",
    "valid_from": "2026-01-01",
    "recorded_by": "finance"
  },
  "closed_record": {
    "id": "N-102",
    "valid_to": "2026-08-31"
  },
  "history_kept": true,
  "other_team_entries_kept": true,
  "note": "Finance restates 2026 ARR from 9.8m to 10.3m EUR per FIN-STMT-H1."
}
```