{"schema":"https://ver.cy/schemas/card/1.0.0","id":"EM-TEC-05","code":"em-tec-05","url":"https://ver.cy/models/em-tec-05/","name":"Incident, problem and root cause","alternateNames":[],"kind":"enterprise-contour","status":"research-draft","version":"research-checkpoint","language":"en","classifiers":{"family":"Enterprise profiles","category":"Enterprise subject","entryKind":"subject","plane":"","domain":["Enterprise","TEC"],"industry":["Cross-industry"],"navPath":"","tags":["EM-TEC-05","W1","subject","Incident","Problem","ImpactAssessment","ResponseAction","RootCauseClaim"],"facets":{}},"whatItIs":"Service disruption, cause investigation, impact, response and recovery. Incident, problem, security event, defect and task play different roles.","purpose":"Service disruption, cause investigation, impact, response and recovery. Incident, problem, security event, defect and task play different roles.","scope":{"in":[],"out":[],"boundaries":[]},"distinguishingFeatures":["A cause has evidence and confidence","Recovery does not close the problem automatically","Severity and priority are separate"],"structure":{"bundles":[]},"agentConduct":{"may":[],"mustNot":["Negative case: Closing an incident deletes an unfinished root cause fix."],"requiresHuman":[]},"ethics":{"considerations":[],"affectedParties":[]},"owners":{"steward":"CTO / CIO / владелец сервиса","roles":[],"masterSystems":["Каталог ПО","Git","CI/CD","CMDB","observability"]},"relations":[{"target":"EM-OPS-01","type":"neighbor"},{"target":"EM-PRD-02","type":"neighbor"},{"target":"EM-TEC-04","type":"neighbor"},{"target":"EM-WRK-01","type":"neighbor"},{"target":"WM-ACT-019","type":"references","note":"conceptual-candidate"},{"target":"WM-ACT-020","type":"references","note":"conceptual-candidate"}],"interaction":{"identity":{"applicability":"required","items":["Incident","Problem","ImpactAssessment","ResponseAction","RootCauseClaim"]},"properties":{"applicability":"not-applicable","items":[]},"recognition":{"applicability":"required","items":[]},"capabilities":{"applicability":"required","items":[]},"hazards":{"applicability":"required","items":[]},"interfaces":{"applicability":"required","items":[]},"context":{"applicability":"required","items":[]}},"sources":[{"title":"AISMM/WM-SFT and ArchiMate: product, system and architecture"},{"title":"CSDM: business application, service and runtime instance"},{"title":"SPDX/OpenTelemetry/Google SRE: delivery, observation and reliability; choose by boundary"}],"openQuestions":["How to separate an observation event from an incident?","How to link recurring incidents to a single problem?","When does service recovery not eliminate the cause?","Установить границу и решение reuse/extend/new по действующим спецификациям.","Подтвердить semantic crosswalk, права и source mastership.","Выбрать immutable refs; провести проверки fixtures до заявления о публикационной готовности."],"resources":{"source":"https://ver.cy/enterprise/models/em-tec-05/"},"provenance":{"origin":"enterprise research programme","builtFrom":["enterprise/models/em-tec-05/brief.json"],"providers":[],"researchStatus":"published-partial","generatedAt":"","builder":"tools/build_cards.py@1.0.0"},"completeness":{"sections":{"classifiers":"filled","whatItIs":"filled","purpose":"filled","distinguishingFeatures":"derived","structure":"missing","agentConduct":"derived","ethics":"missing","owners":"filled","relations":"filled","interaction.identity":"derived","interaction.properties":"not-applicable","interaction.recognition":"missing","interaction.capabilities":"missing","interaction.hazards":"missing","interaction.interfaces":"missing","interaction.context":"missing","sources":"filled"},"notes":{"agentConduct":"Negative case of the research brief, not yet a rule for agents.","interaction.properties":"Enterprise record contour: physical properties belong to referenced world models.","structure":"Research contour: bundles not designed yet; questions are listed as open questions.","language":"Still in Russian: suggested owner, blocking decisions, vercy candidates. Translate in research/enterprise/i18n/units.en.json."},"score":0.469}}