{"schema":"https://ver.cy/schemas/card/1.0.0","id":"vr.tr.service-provider","code":"thing-q2169973","url":"https://ver.cy/models/thing/q2169973/","name":"service provider","alternateNames":["transmission system operator for electricity","shared services center","regional transmission organization","vocational training provider","bike rental","voIP provider","Open Source service provider","mailbox provider","DNS provider","development service provider","landscaping company","professional employer organization"],"kind":"thing","status":"published","version":"0.2.0-wave.2","language":"en","classifiers":{"family":"Thing Registry","category":"Society, people and institutions","entryKind":"thing","plane":"SOC","domain":["SOC.ORG"],"industry":[],"navPath":"","tags":[],"facets":{}},"whatItIs":"An organisation that supplies services rather than goods to other organisations, such as telecommunications and internet providers, electricity transmission system operators, shared services centres, vocational training providers, bike rental services and voice over IP providers when serving organisational customers; service providers operate under sector regulation, contracts and service level agreements, and the term is used in economics, law, technology and procurement.","purpose":"Let an agent explain service providers and their kinds, describe how they are regulated and contracted, support choosing and dealing with providers, and identify providers in specific sectors with sources.","scope":{"in":[],"out":[],"boundaries":[]},"distinguishingFeatures":["Service supply","Contracts and service levels","Sector regulation","Public and private"],"structure":{"bundles":[{"id":"understand","name":"Understand","description":"What service providers are.","layers":[{"id":"kinds","name":"Kinds","description":"Kinds and sectors.","findings":[{"id":"kinds-finding","name":"Kinds","description":"Kinds.","questions":[{"text":"What kinds of service providers exist across telecoms, energy, finance, training, transport and outsourcing?","kind":"definition"},{"text":"Which entry fits a specific sector?","kind":"action"}]}]},{"id":"models","name":"Models","description":"Business models.","findings":[{"id":"models-finding","name":"Models","description":"Models.","questions":[{"text":"How do service providers charge, contract and guarantee service levels?","kind":"provenance"},{"text":"Which entry fits service level agreements?","kind":"action"}]}]}]},{"id":"choose","name":"Choose","description":"Choosing and dealing with providers.","layers":[{"id":"select","name":"Select","description":"Selecting a provider.","findings":[{"id":"select-finding","name":"Select","description":"Selection.","questions":[{"text":"How can a provider be compared and chosen on price, quality, terms and reliability?","kind":"action"},{"text":"Which consumer rights apply?","kind":"provenance"}]}]},{"id":"disputes","name":"Disputes","description":"Complaints and switching.","findings":[{"id":"disputes-finding","name":"Disputes","description":"Disputes.","questions":[{"text":"How are complaints, outages and switching handled, and which ombudsman schemes exist?","kind":"provenance"},{"text":"Is legal advice needed from a professional?","kind":"boundary"}]}]}]},{"id":"regulate","name":"Regulate","description":"Regulation.","layers":[{"id":"sector","name":"Sector","description":"Sector regulation.","findings":[{"id":"sector-finding","name":"Sector","description":"Regulation.","questions":[{"text":"How are providers in this sector licensed and regulated, including network operators such as transmission system operators?","kind":"provenance"},{"text":"Which entry fits the regulator?","kind":"action"}]}]},{"id":"public","name":"Public","description":"Public and outsourced services.","findings":[{"id":"public-finding","name":"Public","description":"Public services.","questions":[{"text":"How are public services delivered by providers through procurement and shared services, and what debates exist, with positions attributed?","kind":"provenance"},{"text":"Is the presentation neutral?","kind":"boundary"}]}]}]},{"id":"learn","name":"Learn","description":"Economics and teaching.","layers":[{"id":"economics","name":"Economics","description":"Service economy.","findings":[{"id":"economics-finding","name":"Economics","description":"Economics.","questions":[{"text":"How has the service economy grown, and how are services measured?","kind":"provenance"},{"text":"Which references are standard?","kind":"provenance"}]}]},{"id":"teach","name":"Teach","description":"Teaching.","findings":[{"id":"teach-finding","name":"Teach","description":"Teaching.","questions":[{"text":"How can service provision be taught in business and public administration?","kind":"action"},{"text":"Which misconceptions arise?","kind":"provenance"}]}]}]}]},"agentConduct":{"may":["Explain kinds of service providers and the services they supply.","Help a customer compare providers, contract terms and switching rules.","Report outages and service levels from monitoring it is authorized to use."],"mustNot":["Lock customers in by hiding switching options or terms.","Share customers' data with third parties without consent or legal basis.","Cut off an essential service to a customer outside the rules that protect them.","Present a provider's advertised performance as measured fact."],"requiresHuman":["Changing or ending a contract on a customer's behalf.","Disconnecting a customer from an essential service such as power or internet."]},"ethics":{"considerations":["Essential services such as power and internet underpin organisational operations, and failures can affect people who depend on those organisations.","Providers hold customer data that must be protected."],"affectedParties":["Organisational customers are affected.","People who depend on the customer organisations are affected.","Provider staff are affected."]},"owners":{"steward":"The provider itself; sector regulators license and supervise providers of essential services.","roles":[],"masterSystems":["Sector regulator licence registers"]},"relations":[{"target":"Q13420330","type":"parent","note":"registry parent class"},{"target":"Q43229","type":"parent","note":"registry parent class"},{"target":"organization","type":"related","note":"category"},{"target":"provider","type":"related","note":"category"},{"target":"broadcasting","type":"related","note":"broadcasters as service providers"},{"target":"water-rate","type":"related","note":"charges by utility providers"}],"interaction":{"identity":{"applicability":"required","items":["Vercy registry: vr.tr.service-provider","Wikidata: Q2169973 (https://www.wikidata.org/wiki/Q2169973)"]},"properties":{"applicability":"not-applicable","items":[]},"recognition":{"applicability":"optional","items":["Supplies services rather than goods","Regulated by sector","A manufacturer makes goods; a retailer sells goods","Not physical; organisations delivering services."]},"capabilities":{"applicability":"required","items":["explain kinds of provider","describe regulation and contracts","support choosing providers","identify sector providers"]},"hazards":{"applicability":"required","items":["Service failures and outages","Unfair contract terms","Lock-in and switching barriers"]},"interfaces":{"applicability":"required","items":["Sector regulation such as telecoms and energy law","Consumer protection and contract law","Service level agreement and procurement standards"]},"context":{"applicability":"required","items":["Organisations supplying services.","telecommunications and internet service providers","energy network operators","financial and professional service providers","training and education providers","shared services and outsourcing providers"]}},"sources":[{"title":"Wikidata item Q2169973: service provider","url":"https://www.wikidata.org/wiki/Q2169973","note":"identity and sense of the item"},{"title":"Wikipedia: Service provider","url":"https://en.wikipedia.org/wiki/Service_provider","note":"general description of the item"}],"openQuestions":["Should each sector be a separate entry?","How should regulators be linked?","How should provider registers be linked?"],"resources":{"spec":"/models/things/publications/thing-q2169973/spec.json"},"provenance":{"origin":"thing registry research (pass 2)","builtFrom":["models/things/publications/thing-q2169973/spec.json"],"providers":["Claude"],"researchStatus":"unreviewed","generatedAt":"2026-09-12T00:49:34Z","builder":"tools/build_cards.py@1.0.0"},"completeness":{"sections":{"classifiers":"filled","whatItIs":"filled","purpose":"filled","distinguishingFeatures":"filled","structure":"filled","agentConduct":"filled","ethics":"filled","owners":"filled","relations":"filled","interaction.identity":"filled","interaction.properties":"not-applicable","interaction.recognition":"filled","interaction.capabilities":"filled","interaction.hazards":"filled","interaction.interfaces":"filled","interaction.context":"filled","sources":"filled"},"notes":{"_gate":"Published through the thing publication gate 1.0 on 2026-10-07T10:10:28+00:00: completeness 1.00; sense: Wikidata description; 2 live sources; review by codex: pass","interaction.properties":"Plane SOC: no invented physical properties."},"score":1.0}}