{"schema":"https://ver.cy/schemas/card/1.0.0","id":"vr.tr.service","code":"thing-q7406919","url":"https://ver.cy/models/thing/q7406919/","name":"service","alternateNames":[],"kind":"thing","status":"published","version":"0.2.0-wave.1","language":"en","classifiers":{"family":"Thing Registry","category":"Activities and processes","entryKind":"thing","plane":"ACT","domain":["ACT.ACT"],"industry":[],"navPath":"","tags":[],"facets":{}},"whatItIs":"An economic activity in which one party provides value to another through work, expertise or access rather than transfer of ownership of goods, such as healthcare, transport, banking, repairs, education and digital services; services make up the largest share of output in many economies.","purpose":"Let an agent explain services by type, quality, consumer rights and economic role, and separate religious, military and sporting senses.","scope":{"in":[],"out":[],"boundaries":[]},"distinguishingFeatures":["Intangible","Produced and consumed together","Varies with provider","Hard to store"],"structure":{"bundles":[{"id":"concept","name":"Concept","description":"What a service is.","layers":[{"id":"goods","name":"Goods","description":"Goods versus services.","findings":[{"id":"goods-finding","name":"Goods","description":"Goods versus services.","questions":[{"text":"Is this transaction a service, goods or a mix?","kind":"boundary"},{"text":"Why does the difference matter legally?","kind":"provenance"}]}]},{"id":"economy","name":"Economy","description":"Service sector.","findings":[{"id":"economy-finding","name":"Economy","description":"Service sector.","questions":[{"text":"What share of output and jobs do services account for here, according to official statistics?","kind":"provenance"},{"text":"For which year?","kind":"provenance"}]}]}]},{"id":"rights","name":"Rights","description":"Consumer protection.","layers":[{"id":"care","name":"Care","description":"Reasonable care.","findings":[{"id":"care-finding","name":"Care","description":"Reasonable care.","questions":[{"text":"What rights apply if a service is not carried out with reasonable care?","kind":"provenance"},{"text":"What remedies exist?","kind":"provenance"}]}]},{"id":"cancel","name":"Cancel","description":"Cancellation.","findings":[{"id":"cancel-finding","name":"Cancel","description":"Cancellation.","questions":[{"text":"Is there a right to cancel this service contract?","kind":"provenance"},{"text":"How is it exercised?","kind":"action"}]}]}]},{"id":"quality","name":"Quality","description":"Service quality.","layers":[{"id":"measure","name":"Measure","description":"Quality measures.","findings":[{"id":"measure-finding","name":"Measure","description":"Quality measures.","questions":[{"text":"How is service quality measured, such as by reliability and responsiveness?","kind":"definition"},{"text":"Which frameworks are used?","kind":"provenance"}]}]},{"id":"provider","name":"Provider","description":"Checking providers.","findings":[{"id":"provider-finding","name":"Provider","description":"Checking providers.","questions":[{"text":"Is the provider licensed or registered where required?","kind":"provenance"},{"text":"What do independent reviews say?","kind":"provenance"}]}]}]},{"id":"senses","name":"Senses","description":"Disambiguation.","layers":[{"id":"religious","name":"Religious","description":"Worship service.","findings":[{"id":"religious-finding","name":"Religious","description":"Religious sense.","questions":[{"text":"Is a religious service meant?","kind":"boundary"},{"text":"Which entry fits?","kind":"action"}]}]},{"id":"other","name":"Other","description":"Military and sport.","findings":[{"id":"other-finding","name":"Other","description":"Other senses.","questions":[{"text":"Is military service, a serve in tennis or a public service meant?","kind":"boundary"},{"text":"Which entry fits?","kind":"action"}]}]}]}]},"agentConduct":{"may":["Deliver or arrange a service that its user has asked for and is authorized to buy.","Report service terms, prices and availability from the provider."],"mustNot":["Sign a person up for a service or subscription without their consent.","Misrepresent who provides a service or what it includes.","Withhold an essential service from someone on discriminatory grounds.","Present itself as a licensed professional, such as a doctor or lawyer, when it is not."],"requiresHuman":["Accepting terms or paying for a service on someone's behalf.","Cancelling a service others rely on."]},"ethics":{"considerations":["Essential services such as health, water and transport must be fair and accessible.","Service workers are often low paid and vulnerable to abuse by customers."],"affectedParties":["Service users","Service workers","People excluded from services"]},"owners":{"steward":"The provider of the service; regulators oversee licensed and essential services.","roles":[],"masterSystems":[]},"relations":[{"target":"Q2424752","type":"parent","note":"registry parent class"},{"target":"Q2897903","type":"parent","note":"registry parent class"},{"target":"Q8187769","type":"parent","note":"registry parent class"},{"target":"economic activity","type":"related","note":"category"},{"target":"goods","type":"related","note":"counterpart"},{"target":"service agreement","type":"related","note":"contract"},{"target":"professional service","type":"related","note":"kind"}],"interaction":{"identity":{"applicability":"required","items":["Vercy registry: vr.tr.service","Wikidata: Q7406919 (https://www.wikidata.org/wiki/Q7406919)"]},"properties":{"applicability":"not-applicable","items":[]},"recognition":{"applicability":"optional","items":["Activities performed for customers","Contracts and service agreements","Goods are tangible items","Not a physical product; delivered through people, processes and platforms."]},"capabilities":{"applicability":"required","items":["distinguish services from goods","understand consumer rights for services","assess service quality","separate other senses of service"]},"hazards":{"applicability":"required","items":["Services not provided with reasonable care","Unfair contract terms","Unlicensed providers"]},"interfaces":{"applicability":"required","items":["EU Services Directive","Consumer rights rules on services and cancellation","ISO 9001 and ISO/IEC 20000 for service management"]},"context":{"applicability":"required","items":["Meeting needs through activities and expertise.","personal services","professional services","public services","financial and digital services","repair and maintenance services"]}},"sources":[{"title":"Wikidata item Q7406919: service","url":"https://www.wikidata.org/wiki/Q7406919","note":"identity and sense of the item"},{"title":"Wikipedia: Service (economics)","url":"https://en.wikipedia.org/wiki/Service_%28economics%29","note":"general description of the item"}],"openQuestions":["Should service sectors be separate entries?","How should consumer rules be localised?","How should other senses be split off?"],"resources":{"spec":"/models/things/publications/thing-q7406919/spec.json"},"provenance":{"origin":"thing registry research (pass 2)","builtFrom":["models/things/publications/thing-q7406919/spec.json"],"providers":["Claude"],"researchStatus":"unreviewed","generatedAt":"2026-09-11T13:11:21Z","builder":"tools/build_cards.py@1.0.0"},"completeness":{"sections":{"classifiers":"filled","whatItIs":"filled","purpose":"filled","distinguishingFeatures":"filled","structure":"filled","agentConduct":"filled","ethics":"filled","owners":"filled","relations":"filled","interaction.identity":"filled","interaction.properties":"not-applicable","interaction.recognition":"filled","interaction.capabilities":"filled","interaction.hazards":"filled","interaction.interfaces":"filled","interaction.context":"filled","sources":"filled"},"notes":{"_gate":"Published through the thing publication gate 1.0 on 2026-10-06T19:52:01+00:00: completeness 1.00; sense: Wikidata description; 2 live sources; review by codex: pass","interaction.properties":"Plane ACT: no invented physical properties."},"score":1.0}}