{"schema":"https://ver.cy/schemas/card/1.0.0","id":"vr.wm-pol-018","code":"wm-pol-018-public-service-government-service","url":"https://ver.cy/models/wm-pol-018-public-service-government-service/","name":"Public Service / Government Service","alternateNames":[],"kind":"world-model","status":"published","version":"1.0.0","language":"en","classifiers":{"family":"World Models","category":"Society, people and institutions","entryKind":"entity","plane":"","domain":["SOC.POL.SRV"],"industry":["Cross-industry"],"navPath":"NAV.SOC.POL.SRV","tags":["public","service","government","soc.pol.srv"],"facets":{}},"whatItIs":"A public or government service is a service that a public authority provides to people or businesses under a legal mandate, such as issuing a document, paying a benefit or granting a permit. It is described through its entitlement rules, the application a person makes and the delivery of the outcome. The authority itself, the legal norm behind the service and a single case file are separate subjects.","purpose":"Describe one public service offering, its responsible authority, eligibility and delivery design, with links to separately mastered transactions.","scope":{"in":["Service identity, purpose, audience, jurisdiction, competent authority and description lifecycle","Versioned eligibility, evidence requirements, costs, time assertions, channels and output definitions","Delivery dependencies, redress information, performance observations, provenance and controlled service metadata"],"out":["Applicant identity masters, individual eligibility decisions, application payloads, case files and delivered benefit or permit records","Legislation authoring, public organization master data, executable adjudication, payment or enforcement","Universal service taxonomy, universal legal duties, operational security instructions or certification of legal or accessibility compliance"],"boundaries":[{"neighbor":"WM-ACT-004 Service","distinction":"Registry parent is a candidate alignment to generic service. This offering adds authority and public mandate context; inheritance is not asserted without a pinned compatible specification."},{"neighbor":"WM-POL-017 Administrative Procedure / Case","distinction":"A service definition can link many separately controlled cases or none. Case status, participant standing and legal decisions remain case-owned."},{"neighbor":"WM-REC-009 Application / Request Record and WM-REC-010 Decision / Approval Record","distinction":"Optional external references; service-level routes do not contain individual applications or decisions. Proactive or information-only profiles need not require an application or decision."},{"neighbor":"Public authority, legal resource and delivery provider","distinction":"Competence, legal mandate, cataloguing stewardship and operational participation are separate assertions. Outsourcing delivery does not transfer the competent authority role by implication."}]},"distinguishingFeatures":["Provided by a public authority under a legal mandate, with entitlement rules rather than a commercial offer.","Its lifecycle runs from entitlement and application to decision, delivery and redress.","Distinct from service in general, its parent, because public law duties such as equal treatment and appeal apply.","Distinct from the authority that provides it and from the permit or benefit record it produces."],"structure":{"bundles":[{"id":"POL018-B1","name":"Service definition","description":"What the service is and who provides it.","layers":[{"id":"POL018-B1-L1","name":"Service description","description":"The service, its legal basis, provider and channels.","findings":[{"id":"POL018-F01","name":"Mandate and provider","description":"The legal basis and the authority that provides the service.","questions":[{"text":"Which authority provides the service, and under which legal basis?","id":"POL018-Q01"},{"text":"Which channels, such as online, in person or by post, are available?","id":"POL018-Q02"}]},{"id":"POL018-F02","name":"Requirements and cost","description":"Documents, fees and time limits that apply.","questions":[{"text":"Which documents and evidence must an applicant provide?","id":"POL018-Q03"},{"text":"What fee applies, and what is the legal time limit for a decision?","id":"POL018-Q04"}]}]}]},{"id":"POL018-B2","name":"Entitlement and application","description":"Who may receive it and how they ask.","layers":[{"id":"POL018-B2-L1","name":"Eligibility","description":"The conditions a person must meet.","findings":[{"id":"POL018-F03","name":"Eligibility rules","description":"The conditions and how they are checked.","questions":[{"text":"Which conditions must the applicant meet, and how is each checked?","id":"POL018-Q05"},{"text":"Are some people entitled automatically, without applying?","id":"POL018-Q06"}]}]},{"id":"POL018-B2-L2","name":"Application","description":"A request made by or for a person.","findings":[{"id":"POL018-F04","name":"Application record","description":"The application with its date, applicant and status.","questions":[{"text":"When was the application submitted, and by whom or on whose behalf?","id":"POL018-Q07"},{"text":"What is its current status, and what is still missing?","id":"POL018-Q08"}]}]}]},{"id":"POL018-B3","name":"Delivery and redress","description":"The outcome and how to contest it.","layers":[{"id":"POL018-B3-L1","name":"Decision and delivery","description":"The decision, the delivered output and appeal routes.","findings":[{"id":"POL018-F05","name":"Outcome","description":"The decision taken and what was delivered.","questions":[{"text":"What was decided, by whom and on what grounds?","id":"POL018-Q09"},{"text":"Was the output, such as a document or payment, delivered and when?","id":"POL018-Q10"},{"text":"Which appeal or complaint route was offered to the applicant?","id":"POL018-Q11"}]}]}]}]},"agentConduct":{"may":["Explain services, eligibility rules, required documents and fees from official sources.","Help a person prepare and check an application before they submit it.","Track the status of an application for the applicant.","Remind applicants of deadlines and missing documents."],"mustNot":["Submit an application or sign a declaration on a person's behalf without their authorization.","Decide eligibility in a way that cannot be explained or appealed.","Deny or delay a service on grounds outside the law.","Share applicant data with other agencies beyond what law allows.","Charge fees not set by the authority or pose as an official channel."],"requiresHuman":["Taking a decision that refuses or withdraws an entitlement.","Handling an appeal or complaint.","Making exceptions to eligibility rules."]},"ethics":{"considerations":["Public services are rights of people, and errors can leave them without income, housing or documents.","Automated eligibility decisions must be explainable and contestable.","Digital-only channels can exclude people without access, skills or documents."],"affectedParties":["Applicants and beneficiaries","People acting for applicants, such as carers","Public servants","Taxpayers funding the service"]},"owners":{"steward":"The public authority mandated to provide the service owns its description, applications and decisions.","roles":[{"name":"Service steward","responsibilities":["Maintain description identity, review status and source continuity"]},{"name":"Competent authority reviewer","responsibilities":["Verify mandate and approve service-level rule assertions within delegation"]},{"name":"Delivery and accessibility reviewer","responsibilities":["Assess channel routes, inclusion evidence and declared availability"]},{"name":"Records and privacy officer","responsibilities":["Authorize restricted scopes, release, retention and disposal"]},{"name":"Catalogue editor","responsibilities":["Prepare evidence-backed revisions without determining individual rights"]}],"masterSystems":["National public service catalogues","Case management systems of public authorities"]},"relations":[{"target":"WM-ACT-004","type":"aligned","note":"Candidate generic-service parent alignment only; verify version and compatibility before inheritance."},{"target":"WM-POL-017","type":"references","note":"Optional separately mastered administrative case; pin service revision without importing case payloads."},{"target":"WM-REC-009","type":"references","note":"Optional application record for request-based routes; not required for every service."},{"target":"WM-REC-010","type":"references","note":"Optional decision record where a service route produces a formal determination."},{"target":"CPSV-AP 3.2.0","type":"aligned","note":"Conceptual public-service vocabulary mapping; conformance and data-shape bindings remain unimplemented."},{"target":"Authoritative public organization and legal resource masters","type":"references","note":"Competent authority and mandate evidence must be supplied for a verified operational profile; unresolved at research stage."},{"target":"WM-ACT-004 Service","type":"neighbor","note":"Registry parent is a candidate alignment to generic service. This offering adds authority and public mandate context; inheritance is not asserted without a pinned compatible specification."},{"target":"WM-POL-017 Administrative Procedure / Case","type":"neighbor","note":"A service definition can link many separately controlled cases or none. Case status, participant standing and legal decisions remain case-owned."},{"target":"WM-REC-009 Application / Request Record and WM-REC-010 Decision / Approval Record","type":"neighbor","note":"Optional external references; service-level routes do not contain individual applications or decisions. Proactive or information-only profiles need not require an application or decision."},{"target":"Public authority, legal resource and delivery provider","type":"neighbor","note":"Competence, legal mandate, cataloguing stewardship and operational participation are separate assertions. Outsourcing delivery does not transfer the competent authority role by implication."},{"target":"WM-ACT-004","type":"parent"}],"interaction":{"identity":{"applicability":"required","items":["A service is identified by its entry in a national public service catalogue.","An application is identified by the case or reference number issued by the authority.","Applicants are identified through national identity or electronic identification schemes."]},"properties":{"applicability":"not-applicable","items":[]},"recognition":{"applicability":"optional","items":["An offering by a public authority with a legal basis, eligibility rules and an application or delivery route.","Often confused with commercial services offered on behalf of the authority or with the authority itself."]},"capabilities":{"applicability":"required","items":["Applications can be submitted, completed, decided, appealed and closed.","Some services are delivered proactively when the authority already holds the data."]},"hazards":{"applicability":"required","items":["Wrongful refusal or withdrawal of a benefit or document.","Fraudulent sites posing as the official service.","Exclusion of people who cannot use the offered channels."]},"interfaces":{"applicability":"required","items":["Core Public Service Vocabulary Application Profile (CPSV-AP) for service descriptions.","Single Digital Gateway rules for cross-border access to services in the European Union.","eIDAS electronic identification for applicants."]},"context":{"applicability":"required","items":["Provided by national, regional and local authorities online, in offices and by post.","Governed by administrative law, including rights to reasons and appeal."]}},"sources":[{"title":"Core Public Service Vocabulary Application Profile","url":"https://semiceu.github.io/CPSV-AP/releases/3.2.0/","note":"European Commission SEMIC"},{"title":"Service Standard","url":"https://www.gov.uk/service-manual/service-standard","note":"Government Digital Service"},{"title":"Web Content Accessibility Guidelines 2.2","url":"https://www.w3.org/TR/WCAG22/","note":"World Wide Web Consortium"},{"title":"PROV-O: The PROV Ontology","url":"https://www.w3.org/TR/prov-o/","note":"World Wide Web Consortium"},{"title":"General Data Protection Regulation","url":"https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32016R0679","note":"European Union"},{"title":"Date and Time on the Internet: Timestamps","url":"https://www.rfc-editor.org/rfc/rfc3339.html","note":"Internet Engineering Task Force"},{"title":"The European Code of Good Administrative Behaviour","url":"https://www.ombudsman.europa.eu/en/publication/en/3510","note":"European Ombudsman"},{"title":"Single Digital Gateway Regulation","url":"https://eur-lex.europa.eu/legal-content/EN/ALL/?uri=celex%3A32018R1724","note":"European Union"},{"title":"Core Public Service Vocabulary Application Profile (CPSV-AP), European Commission SEMIC"},{"title":"Regulation (EU) 2018/1724 establishing a single digital gateway, European Union"},{"title":"OECD Recommendation on Digital Government Strategies, OECD"}],"openQuestions":["Verify source status, current legal consolidations and applicability for every adopting jurisdiction and service sector.","Implement and assess nested schemas and loss-aware mappings with fixtures covering shared authority, proactive provision, offline access, conditional fees, stale channels, restricted metrics and retirement.","Restore independent external review before promotion toward canonical or publishable-draft assurance.","Independent external review is waived; local self-audit is not independent review","Live source status, current legal consolidation, translation, licensing and jurisdictional applicability remain unverified","Nested field schemas, external master bindings, runnable entitlement rules and conformance fixtures are not implemented","Sector-specific and non-European profiles, legal remedies, automated decisions and regulated-service exceptions need qualified review","CPSV-AP and provenance mappings and complete-process accessibility tests remain proposed"],"resources":{"spec":"/models/wm-pol-018-public-service-government-service/spec.yaml","agents":"/models/wm-pol-018-public-service-government-service/AGENTS.md","source":"https://github.com/ver-cy/world-models/tree/feat/mega-model-registry/research/runs/wm-pol-018"},"provenance":{"origin":"world-models research","builtFrom":["models/wm-pol-018-public-service-government-service/spec.yaml","ver-cy/world-models/card-supplements/wm-pol-018-public-service-government-service.json"],"providers":["Codex"],"researchStatus":"reviewable-draft","generatedAt":"2026-10-06T11:41:47Z","builder":"tools/build_cards.py@1.0.0"},"completeness":{"sections":{"classifiers":"filled","whatItIs":"filled","purpose":"filled","distinguishingFeatures":"filled","structure":"filled","agentConduct":"filled","ethics":"filled","owners":"filled","relations":"filled","interaction.identity":"filled","interaction.properties":"not-applicable","interaction.recognition":"filled","interaction.capabilities":"filled","interaction.hazards":"filled","interaction.interfaces":"filled","interaction.context":"filled","sources":"filled"},"notes":{"interaction.properties":"A public service is an institutional offering and process, not a physical object with measurable physical properties.","_supplement":"Sections authored in card supplement 1.0.0 by Claude (Opus 5.5) (2026-10-06, unreviewed). Written from the card's existing content and established practice in the field; no new sources were read. Unreviewed."},"score":1.0}}