{"schema":"https://ver.cy/schemas/card/1.0.0","id":"vr.wm-act-004","code":"world-k4-service","url":"https://ver.cy/models/world-k4-service/","name":"Service","alternateNames":["K4"],"kind":"world-model","status":"legacy","version":"0.2.0-legacy","language":"en","classifiers":{"family":"World Models","category":"Activities and processes","entryKind":"standalone-mm","plane":"","domain":["ACT.SRV"],"industry":["Cross-industry"],"navPath":"NAV.ACT.SRV","tags":["service","definition","act.srv"],"facets":{}},"whatItIs":"This meta-model describes defined offerings and their delivery: what a provider offers, on what terms and at what promised quality, and what actually happened when the service was requested and delivered.","purpose":"Provider-accountable service outcome definition with external offering request fulfilment service-level and observation lifecycles","scope":{"in":[],"out":[],"boundaries":[]},"distinguishingFeatures":["It is its own model because an offering is a standing promise, distinct from the individual acts that fulfil it, and the promise-versus-performance gap is a first-class fact about the world."],"structure":{"bundles":[{"id":"offering","name":"offering","description":"The standing promise","layers":[{"id":"serviceDefinition","name":"serviceDefinition","description":"what the service does and for whom","findings":[]},{"id":"offerTerms","name":"offerTerms","description":"price, eligibility, channels and conditions","findings":[]},{"id":"qualityCommitment","name":"qualityCommitment","description":"promised service levels","findings":[]}]},{"id":"delivery","name":"delivery","description":"The performed reality","layers":[{"id":"serviceRequest","name":"serviceRequest","description":"a concrete demand for the offering","findings":[]},{"id":"deliveryEpisode","name":"deliveryEpisode","description":"the fulfilment of a request","findings":[]},{"id":"qualityObservation","name":"qualityObservation","description":"measured performance against commitments","findings":[]}]}]},"agentConduct":{"may":[],"mustNot":[],"requiresHuman":[]},"ethics":{"considerations":[],"affectedParties":[]},"owners":{"steward":"The service provider owns the offering and delivery records; requesters own their own request data.","roles":[],"masterSystems":[]},"relations":[{"target":"world.organization","type":"references","note":"providers and requesters"},{"target":"world.person","type":"references","note":"providers and requesters"},{"target":"world.actAction","type":"references","note":"delivery episodes decompose into recorded acts"},{"target":"world.functionAndCapability","type":"references","note":"capability requirements of the offering"},{"target":"world.processAndWorkflow","type":"references","note":"the delivery workflow behind repeatable services"},{"target":"cpsv-ap","type":"imports","note":"ALIGN: public service vocabulary aligned with the service definition layer"},{"target":"schema-org","type":"imports","note":"ALIGN: schema:Service and schema:Offer semantics for catalogue publication"},{"target":"itil","type":"imports","note":"REFERENCE: service management practice definitions for levels and episodes"},{"target":"vr.wm-act-002","type":"requires"},{"target":"vr.wm-act-003","type":"requires"},{"target":"vr.wm-per-009","type":"requires"}],"interaction":{"identity":{"applicability":"required","items":[]},"properties":{"applicability":"not-applicable","items":[]},"recognition":{"applicability":"optional","items":[]},"capabilities":{"applicability":"required","items":["serviceListed: a service was defined and entered into a catalogue","offerPublished: concrete terms for a service were made available","requestReceived: a requester asked for the offering","deliveryCompleted: a request was fulfilled and the episode closed","serviceLevelBreached: measured performance fell outside a commitment","offerWithdrawn: an offer was closed to new requests"]},"hazards":{"applicability":"optional","items":[]},"interfaces":{"applicability":"required","items":["catalogueAccess: a consumer browses service definitions, offers and channels","serviceAgreement: a requester and provider bind an offer's terms and service levels for a period","qualityReporting: measured performance is disclosed to the requester or an oversight body per agreed cadence","publicCatalogue: services, offers, eligibility and channels for prospective requesters; omits capacity and internal performance","providerDashboard: requests, episodes and quality against commitments; omits requester personal detail beyond references","eligibilityChecker: rules shaped for automated screening; omits everything but criteria"]},"context":{"applicability":"required","items":["Access follows owner grants under the catalogue's ownership and access models (S1/S2), with audit via S4."]}},"sources":[],"openQuestions":["Superseded by a researched world model? Map this legacy card to its successor or retire it."],"resources":{"spec":"/models/world-k4-service/spec.yaml","agents":"/models/world-k4-service/AGENTS.md"},"provenance":{"origin":"legacy MMAS card (world-models v0.2)","builtFrom":["models/world-k4-service/spec.yaml","models/docs/activity-work/K4-service.md"],"providers":[],"researchStatus":"legacy","generatedAt":"","builder":"tools/build_cards.py@1.0.0"},"completeness":{"sections":{"classifiers":"filled","whatItIs":"derived","purpose":"filled","distinguishingFeatures":"derived","structure":"thin","agentConduct":"missing","ethics":"missing","owners":"filled","relations":"filled","interaction.identity":"missing","interaction.properties":"not-applicable","interaction.recognition":"missing","interaction.capabilities":"derived","interaction.hazards":"missing","interaction.interfaces":"derived","interaction.context":"filled","sources":"missing"},"notes":{"whatItIs":"First sentence of the legacy card introduction.","interaction.capabilities":"Legacy events listed as state transitions.","structure":"Legacy card: layers named, findings and questions never written.","interaction.properties":"Institutional or informational subject: no invented physical properties."},"score":0.469}}