communication
Let an agent handle communication as an activity by participants, channel, purpose, effectiveness and accessibility.
Research draft, second pass
A second pass drafted this model: the structure a model of this thing needs, and what is known about it in the world. The line under this one says how the second half was obtained - researched against sources, or recalled without web access, in which case nothing here was read anywhere and every claim is a lead to verify. Unreviewed either way.
written by Claude from model knowledge without web access - no source was read, every claim is a lead to verify
Researched by: Claude
Purpose and description
Let an agent handle communication as an activity by participants, channel, purpose, effectiveness and accessibility.
The activity of conveying information, ideas and feelings between people, groups or machines through speech, writing, signs, gestures, images or electronic means; distinct from the content communicated.
What it is for: Sharing information, coordinating and building relationships.
It can be plan clear communication; choose an appropriate channel; make communication accessible; resolve misunderstandings.
Distinguishing features
Exchange of information
Verbal and non-verbal
Shaped by context and culture
Can fail through noise or misunderstanding
What it looks like
People talking, writing, signing, messaging or presenting.
How it is recognised
Sender, message, channel, receiver
Verbal and non-verbal forms
Communication content is the related top-level concept
Related models
is a kind of - category
conveys - content
uses - means
is studied by - field
In practice
Families and kinds
interpersonal communication
organisational communication
mass communication
intercultural communication
accessible and alternative communication
Standards and regulation
Accessibility standards such as WCAG
Plain language guidance
Crisis communication guidance
Failure modes and hazards
Misunderstanding
Excluding people with communication needs
Misinformation spreading
Where this came from
wikidata · CC0 1.0
Also registered as vr.tr.communication-tops
Drafted structure
Bundle to layer to finding to question, as the second pass will find it: 4 bundles · 8 layers · 8 findings · 16 questions.
Setting Who and why.
Context shapes communication.
Participants
Sender and audience.
Participants
Participants.
- Who is communicating with whom? definition
- What does the audience need? boundary
Purpose
Goal.
Purpose
Purpose.
- What is the goal: inform, persuade, coordinate? definition
- How will success be known? measurement
Channel How.
Channel decides reach.
Choice
Medium.
Choice
Channel choice.
- Which channel suits the message and audience? action
- Is it secure enough? boundary
Access
Inclusive.
Access
Accessibility.
- Does anyone need captions, sign language, easy read or AAC? boundary
- How can that be provided? action
Effectiveness Understanding.
Communication must land.
Clarity
Plain language.
Clarity
Clarity.
- Is the message clear and concise? boundary
- How can it be simplified? action
Feedback
Checking understanding.
Feedback
Feedback.
- How can understanding be checked? action
- What went wrong if not? definition
Culture Norms.
Norms differ.
Intercultural
Differences.
Intercultural
Intercultural communication.
- Which cultural norms affect the communication? boundary
- How can misunderstandings be avoided? action
Crisis
Emergencies.
Crisis
Crisis communication.
- How should urgent information be communicated? action
- Which official channels are used? provenance
What the second pass must settle
- Should forms of communication be separate entries?
- How should the act and content entries be linked?
- How should AAC resources be linked?