quality
Let an agent handle quality by domain, criteria, measurement and management, linking to quality standards and costs of quality.
Research draft, second pass
A second pass drafted this model: the structure a model of this thing needs, and what is known about it in the world. The line under this one says how the second half was obtained - researched against sources, or recalled without web access, in which case nothing here was read anywhere and every claim is a lead to verify. Unreviewed either way.
written by Claude from model knowledge without web access - no source was read, every claim is a lead to verify
Researched by: Claude
Purpose and description
Let an agent handle quality by domain, criteria, measurement and management, linking to quality standards and costs of quality.
The degree of excellence or fitness of something for its purpose, or a distinguishing characteristic, as in product quality, service quality, sound quality, software quality, craftsmanship and quality of life; managed through quality management systems.
What it is for: Judging and improving how well things meet needs.
It can be define quality criteria for a product or service; measure quality with appropriate metrics; apply quality management standards; separate the philosophical sense of quality.
Distinguishing features
Fitness for purpose
Context-dependent
Measurable in many domains
Managed systematically
What it looks like
Not physical; seen in performance, reliability and satisfaction.
How it is recognised
Quality marks and certifications
Metrics such as defect rates
Qualities as properties are a philosophical sense
Related models
is a kind of - category
is managed by - practice
is related to - economics
is measured by - measure
In practice
Families and kinds
product quality
service quality
software quality
quality of life and wellbeing
craftsmanship
Standards and regulation
ISO 9001 quality management
ISO/IEC 25010 software quality
Product safety law
Failure modes and hazards
Vague quality claims
Measuring the wrong things
Ignoring user perspectives
Also called
+15
Where this came from
wikidata · CC0 1.0
Also registered as vr.tr.quality-state
Drafted structure
Bundle to layer to finding to question, as the second pass will find it: 4 bundles · 8 layers · 8 findings · 16 questions.
Criteria What quality means here.
Context decides.
Define
Requirements.
Define
Quality criteria.
- What does quality mean for this product or service? definition
- Who sets the criteria? provenance
Metrics
Measures.
Metrics
Quality metrics.
- Which metrics measure it, such as defect rates or satisfaction? measurement
- How are they collected? provenance
Management Systems.
Systems improve quality.
System
ISO 9001.
System
Quality management.
- Does the organisation use a certified quality management system? provenance
- Which standard applies? provenance
Improvement
Methods.
Improvement
Improvement.
- Which improvement method fits, such as PDCA or Six Sigma? action
- What results are reported? provenance
Claims Marketing.
Claims need evidence.
Marks
Quality marks.
Marks
Quality marks.
- What does this quality mark or certification actually guarantee? provenance
- Who audits it? provenance
Evidence
Substantiation.
Evidence
Substantiation.
- Is the quality claim substantiated? boundary
- How can it be checked? action
Wellbeing Quality of life.
Wellbeing has many measures.
Measures
Indices.
Measures
Quality of life measures.
- Which quality of life or wellbeing measures are used, including culturally specific ones? provenance
- How are they collected? provenance
Philosophy
Qualities.
Philosophy
Philosophical sense.
- Is quality as a property or quale meant? boundary
- Which entry fits? action
What the second pass must settle
- Should quality domains be separate entries?
- How should standards be linked?
- How should wellbeing measures be linked?