business process
Let an agent handle business processes by owner, steps, inputs, outputs, performance and controls, for modelling and improvement.
Research draft, second pass
A second pass drafted this model: the structure a model of this thing needs, and what is known about it in the world. The line under this one says how the second half was obtained - researched against sources, or recalled without web access, in which case nothing here was read anywhere and every claim is a lead to verify. Unreviewed either way.
written by Claude from model knowledge without web access - no source was read, every claim is a lead to verify
Researched by: Claude
Purpose and description
Let an agent handle business processes by owner, steps, inputs, outputs, performance and controls, for modelling and improvement.
A structured set of activities in an organisation that produces a specific service or product for customers or internal users, such as order-to-cash, procurement, payment processing or hiring.
What it is for: Organising work to deliver value reliably.
It can be map and model it; measure and improve it; automate steps; control risks and compliance.
Distinguishing features
Repeatable set of activities
Has owner, inputs and outputs
Measured by performance indicators
Can be modelled in BPMN
What it looks like
Flowcharts, BPMN diagrams, procedures and workflows.
How it is recognised
Process maps and BPMN diagrams
Named processes such as procure-to-pay
One-off events such as restructurings are not processes
Related models
is a kind of - category
is modelled in - notation
is part of - context
produces - output
In practice
Families and kinds
core processes
support processes
management processes
end-to-end processes such as order-to-cash
Standards and regulation
BPMN 2.0 (ISO/IEC 19510)
ISO 9001 process approach
Internal control frameworks such as COSO
Failure modes and hazards
Undocumented processes
Bottlenecks
Automating a broken process
Missing controls
Also called
+3
Where this came from
wikidata · CC0 1.0
Drafted structure
Bundle to layer to finding to question, as the second pass will find it: 4 bundles · 8 layers · 8 findings · 16 questions.
Definition Which process.
Scope defines the process.
Scope
Start and end.
Scope
Scope.
- Where does the process start and end? boundary
- Who owns it? provenance
Inputs and outputs
Customers.
IO
Inputs and outputs.
- What are its inputs and outputs? definition
- Who are its customers? definition
Model Mapping.
Models make processes visible.
Map
Diagram.
Map
Process model.
- Is there a current process map? provenance
- In which notation? definition
Roles
Who does what.
Roles
Roles.
- Which roles perform each step? definition
- Where are handoffs? definition
Performance Measurement.
Measurement drives improvement.
KPIs
Indicators.
KPIs
Performance indicators.
- What are its cycle time, cost and error rate? measurement
- From which data? provenance
Improvement
Changes.
Improvement
Improvement.
- Where are the bottlenecks? measurement
- What change would help most? action
Control Risk and compliance.
Processes need controls.
Controls
Checks.
Controls
Controls.
- Which controls prevent errors and fraud? boundary
- Are they tested? provenance
Automation
Tools.
Automation
Automation.
- Which steps can be automated safely? action
- What oversight remains? boundary
What the second pass must settle
- Should process categories be separate entries?
- How should process models be linked?
- How should one-off events be separated from processes?