Service
Provider-accountable service outcome definition with external offering request fulfilment service-level and observation lifecycles
Bundle → Layer → Finding → Questions Incomplete
2 bundles · 6 layers · 0 findings · 0 questions
offering The standing promise
serviceDefinition
what the service does and for whom
offerTerms
price, eligibility, channels and conditions
qualityCommitment
promised service levels
delivery The performed reality
serviceRequest
a concrete demand for the offering
deliveryEpisode
the fulfilment of a request
qualityObservation
measured performance against commitments
Note: Legacy card: layers named, findings and questions never written.
Classifiers Filled
- Family
- World Models
- Category
- Activities and processes
- Entry kind
- standalone-mm
- Navigation path
- NAV.ACT.SRV
- Domain
- ACT.SRV
- Industry
- Cross-industry
- Tags
- servicedefinitionact.srv
- Also called
- K4
What it is Derived, awaiting review
This meta-model describes defined offerings and their delivery: what a provider offers, on what terms and at what promised quality, and what actually happened when the service was requested and delivered.
Note: First sentence of the legacy card introduction.
Why it exists Filled
Provider-accountable service outcome definition with external offering request fulfilment service-level and observation lifecycles
Distinguishing features Derived, awaiting review
- It is its own model because an offering is a standing promise, distinct from the individual acts that fulfil it, and the promise-versus-performance gap is a first-class fact about the world.
What robots and AI may and may not do Missing, in the backlog
Not described yet. This gap is in the card backlog.
Moral aspects Missing, in the backlog
Not described yet. This gap is in the card backlog.
Owners Filled
Steward
The service provider owns the offering and delivery records; requesters own their own request data.
Links to other meta-models Filled
references
- world.organization - providers and requesters
- world.person - providers and requesters
- world.actAction - delivery episodes decompose into recorded acts
- world.functionAndCapability - capability requirements of the offering
- world.processAndWorkflow - the delivery workflow behind repeatable services
imports
- cpsv-ap - ALIGN: public service vocabulary aligned with the service definition layer
- schema-org - ALIGN: schema:Service and schema:Offer semantics for catalogue publication
- itil - REFERENCE: service management practice definitions for levels and episodes
requires
- vr.wm-act-002
- vr.wm-act-003
- vr.wm-per-009
What else AI and robots need to interact with it Incomplete
Identity and identifiers required Missing, in the backlog
Not described yet. This gap is in the card backlog.
Direct properties not applicable Not applicable
Not applicable
Institutional or informational subject: no invented physical properties.
Recognition optional Missing, in the backlog
Not described yet. This gap is in the card backlog.
Capabilities and actions required Derived, awaiting review
- serviceListed: a service was defined and entered into a catalogue
- offerPublished: concrete terms for a service were made available
- requestReceived: a requester asked for the offering
- deliveryCompleted: a request was fulfilled and the episode closed
- serviceLevelBreached: measured performance fell outside a commitment
- offerWithdrawn: an offer was closed to new requests
Legacy events listed as state transitions.
Hazards and failure modes optional Missing, in the backlog
Not described yet. This gap is in the card backlog.
Standards and interfaces required Derived, awaiting review
- catalogueAccess: a consumer browses service definitions, offers and channels
- serviceAgreement: a requester and provider bind an offer's terms and service levels for a period
- qualityReporting: measured performance is disclosed to the requester or an oversight body per agreed cadence
- publicCatalogue: services, offers, eligibility and channels for prospective requesters; omits capacity and internal performance
- providerDashboard: requests, episodes and quality against commitments; omits requester personal detail beyond references
- eligibilityChecker: rules shaped for automated screening; omits everything but criteria
Context of use required Filled
- Access follows owner grants under the catalogue's ownership and access models (S1/S2), with audit via S4.
Sources Missing, in the backlog
Not described yet. This gap is in the card backlog.
Open questions
- Superseded by a researched world model? Map this legacy card to its successor or retire it.
Machine files
Provenance
legacy MMAS card (world-models v0.2) · legacy
Built from: models/world-k4-service/spec.yaml, models/docs/activity-work/K4-service.md