service
Let an agent explain services by type, quality, consumer rights and economic role, and separate religious, military and sporting senses.
Bundle → Layer → Finding → Questions Filled
4 bundles · 8 layers · 8 findings · 16 questions
Concept What a service is.
Goods
Goods versus services.
Goods
Goods versus services.
- Is this transaction a service, goods or a mix? boundary
- Why does the difference matter legally? provenance
Economy
Service sector.
Economy
Service sector.
- What share of output and jobs do services account for here, according to official statistics? provenance
- For which year? provenance
Rights Consumer protection.
Care
Reasonable care.
Care
Reasonable care.
- What rights apply if a service is not carried out with reasonable care? provenance
- What remedies exist? provenance
Cancel
Cancellation.
Cancel
Cancellation.
- Is there a right to cancel this service contract? provenance
- How is it exercised? action
Quality Service quality.
Measure
Quality measures.
Measure
Quality measures.
- How is service quality measured, such as by reliability and responsiveness? definition
- Which frameworks are used? provenance
Provider
Checking providers.
Provider
Checking providers.
- Is the provider licensed or registered where required? provenance
- What do independent reviews say? provenance
Senses Disambiguation.
Religious
Worship service.
Religious
Religious sense.
- Is a religious service meant? boundary
- Which entry fits? action
Other
Military and sport.
Other
Other senses.
- Is military service, a serve in tennis or a public service meant? boundary
- Which entry fits? action
Classifiers Filled
- Family
- Thing Registry
- Category
- Activities and processes
- Entry kind
- thing
- Plane
- ACT
- Domain
- ACT.ACT
What it is Filled
An economic activity in which one party provides value to another through work, expertise or access rather than transfer of ownership of goods, such as healthcare, transport, banking, repairs, education and digital services; services make up the largest share of output in many economies.
Why it exists Filled
Let an agent explain services by type, quality, consumer rights and economic role, and separate religious, military and sporting senses.
Distinguishing features Filled
- Intangible
- Produced and consumed together
- Varies with provider
- Hard to store
What robots and AI may and may not do Filled
Must not
- Sign a person up for a service or subscription without their consent.
- Misrepresent who provides a service or what it includes.
- Withhold an essential service from someone on discriminatory grounds.
- Present itself as a licensed professional, such as a doctor or lawyer, when it is not.
Only with a human decision
- Accepting terms or paying for a service on someone's behalf.
- Cancelling a service others rely on.
May
- Deliver or arrange a service that its user has asked for and is authorized to buy.
- Report service terms, prices and availability from the provider.
Moral aspects Filled
- Essential services such as health, water and transport must be fair and accessible.
- Service workers are often low paid and vulnerable to abuse by customers.
Who is affected
- Service users
- Service workers
- People excluded from services
Owners Filled
Steward
The provider of the service; regulators oversee licensed and essential services.
Links to other meta-models Filled
parent
- Q2424752 - registry parent class
- Q2897903 - registry parent class
- Q8187769 - registry parent class
related
- economic activity - category
- goods - counterpart
- service agreement - contract
- professional service - kind
What else AI and robots need to interact with it Filled
Identity and identifiers required Filled
- Vercy registry: vr.tr.service
- Wikidata: Q7406919 (https://www.wikidata.org/wiki/Q7406919)
Direct properties not applicable Not applicable
Not applicable
Plane ACT: no invented physical properties.
Recognition optional Filled
- Activities performed for customers
- Contracts and service agreements
- Goods are tangible items
- Not a physical product; delivered through people, processes and platforms.
Capabilities and actions required Filled
- distinguish services from goods
- understand consumer rights for services
- assess service quality
- separate other senses of service
Hazards and failure modes required Filled
- Services not provided with reasonable care
- Unfair contract terms
- Unlicensed providers
Standards and interfaces required Filled
- EU Services Directive
- Consumer rights rules on services and cancellation
- ISO 9001 and ISO/IEC 20000 for service management
Context of use required Filled
- Meeting needs through activities and expertise.
- personal services
- professional services
- public services
- financial and digital services
- repair and maintenance services
Sources Filled
- Wikidata item Q7406919: service - identity and sense of the item
- Wikipedia: Service (economics) - general description of the item
Open questions
- Should service sectors be separate entries?
- How should consumer rules be localised?
- How should other senses be split off?
Machine files
Provenance
thing registry research (pass 2) · unreviewed
Built from: models/things/publications/thing-q7406919/spec.json